Parts Authority

Kenneth Taulbee 2 months ago

Place is AWFUL!!!! I bought 3 parts a week ago a cv axle and a control arm the cv axle was needing to be ordered each time and I say each because they got it wrong 3 times to the point that I just went to the dealership and preferred to pay the extra couple dollars to get it right well they went ahead and did the control arm too so when I went to return it The employee Chris I believe that was it’s name decided he was going to dictate terms of a part return all because it was ten mins til 6 and he didn’t want to deal with it so he tried refusing the return. Now the retailer did accept it at another location but I would recommend staying far away from this store

T J Philipps 9 months ago

I used to go to world Auto parts which is now parts authority. This is my first time being there as parts authority. I purchased two rotors two calipers and pads. Maybe 11:00 on a Saturday. At about 2:30 I'm finishing up my install. They gave me the wrong size pads. I call them and tell them, the guy Bob remembered me. I said when do you close? he said 3:00. I said I'm coming from a bit further away than that. But I'm on my way now. The worker said hurry but don't get in a wreck. Put me on hold for about 7 minutes. Then he said something that I could not understand about a manager which I assumed that they would meet me at the door even if they were closed so they didn't waste my entire Saturday. I arrived at their shop 12 minutes after closing time 3:12. Nobody there no parts left anywhere for me no answering of the phone. So now I am driving a half hour back to my house without the parts I need. This experience I can say customer service was not top tier. I can say accuracy of filling orders was subpar. And as far as business ethics go, absolutely not there. These Jokers would rather go catch a cold frosty beer at 3:00 on a Saturday than make right what they did wrong. Now I have

Eric Cranmer 10 months ago

Great place 👌 awesome price and wonderful customer service

Kristi Ellison a year ago

After spending $500 on parts my car got towed from their lot. This happens after my brakes i just bought melted my hubcaps. My brake line was clogged. So I had to pay another $1400 between mechanics and the tow cost. Ill get my parts from Amazon from now on. Ill never go back to this place.

Hy Mna a year ago

Just wow. I want to parts authority to buy a battery and starter the other day as soon as I go into the store there is a manager is yelling at a employee, I try not to pay attention. when I get my products I waited for over 15 minutes the apartment gets thrown down a slide banged up it's like it was covered in white bird feces and when I ask about getting a different one I was told they are all gonna have the white stuff on it. Unsanitary and disgusting and the store manager himself was rude. I would rather spend more money to deal with nice people at autozone. I won't support a rude business no matter the price this is my hometown. SAD!